Shipping policy


SHIPPING INFORMATION
All orders are shipped with a track-and-trace code. We ship from multiple warehouses, it’s possible your order is delivered in more than one package. If an order is delivered to a collection point, it is the customer's responsibility to collect it on time. If the package is returned, shipping costs will be charged again. Since we ship from multiple warehouses, it's possible packages are not delivered at once. 

 

Please be aware, as a customer, you are responsible if customs charge any additional costs (VAT). If you refuse to pay those costs, the package will be returned by the shipping company. In that case, we don't refund the shipping costs. 


SHIPPING TIME
Orders placed before 11 pm CET will be shipped the same day, only on business days. This isn't the case for pre-orders or back orders. An order is only shipped if every product is available. Overall, we strive to ship all orders within 24 hours. Delays of 2-3 business days may happen after restocking. If there is a delay, you can find the most accurate shipping time on the top of the website.

 

NOVEMBER/DECEMBER 
Delays are limited. But please be aware, during the busiest time of the year, delays of 2-3 business days may happen. We're obligated to keep our staff safe and limit the load on our shipping companies. We hope for your understanding. 


SHIPPING COSTS

  • The Netherlands (national orders) with PostNL - €4,95

  • European Union with DPD, €8,95 

  • The rest of the world with Fedex and DHL EXPRESS, €19,95*



FREE SHIPPING

  • Free shipping for national orders over €50,-
  • Free shipping for EU orders over 60,-
  • Worldwide free shipping for order over €150,-

 

CUSTOM DUTIES
We are not liable for any additional costs/taxes. If a package is refused, we will not refund the shipping costs. 

 

BUSINESS SHIPPING
Orders placed before 8 pm CET are usually shipped the same day, only on business days. This isn't the case for orders that contain pre-orders or back orders. Delays of 2-3 business days may happen after restocking. In busy periods, it can take up to 4-5 business days. Typically, the shipping is fast, but be aware it can take a bit longer in busy periods. Please contact us at b2b@curlysecret.nl if you need your order urgently. We will always look for possibilities.

 

Please note, business orders are not eligible for free shipping. Since we ship from multiple warehouses, it's possible packages are not delivered at once.